All Indigo Falls orders are fulfilled from our warehouse locations in various locations throughout the United States. Our typical processing time is 5-7 business days. We ship via UPS or USPS once an order is processed. Generally, the time in transit to any US location, once it leaves our hands, is 5 days or less.

Shipping is free for an order over $60.00. Shipping under $60.00 will vary depending upon location, dimensions, and weight.

Please note, once UPS or USPS takes possession of a package and movement has begun delays may occur outside of our control. Please email us at if you have any questions or concerns.

UPS observes the following holidays so shipment or delivery may not be available:

  • New Year's Day
  • Easter
  • Mother's Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

At this time we are unable to offer expedited shipping or local pickup.


You may return products purchased with a receipt or packing slip within 30 days from the date of purchase for a refund of the sale price and tax. Products must be returned in new and unused condition with the original packing materials and is subject to a $20 restocking fee. Shipping charges are not refunded. A refund will be credited to you approximately 5-7 days after the return is processed, which may take up to 30 days. To help expedite the return process please include a copy of the original receipt with your return. If you bought your Indigo Falls product from a retailer, please return the product to that retailer. 

All retailers must inform Indigo Falls of any issue within 30 days of shipment to be considered for a return or credit. Please ask for a return authorization, and we will issue you a return label. 

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